Terms of Service
Terms of Service
Last updated: Dec 31, 2025
These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting our website or purchasing products from us, you agree to be bound by these Terms, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our website.
If you do not agree with these Terms, you should not access or use our website.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.
You agree not to use our products or services for any unlawful or unauthorized purpose and to comply with all applicable UK laws. Any breach of these Terms may result in immediate termination of your access to our services.
2. Eligibility and Use of the Website
By using this website, you confirm that you are at least 18 years old, or have obtained parental/guardian consent for any minor dependents using this website under your supervision.
You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account, if applicable.
3. Products and Descriptions
We make every effort to display product descriptions, images, and details as accurately as possible. However, we do not guarantee that all descriptions, colors, sizes, or representations are completely accurate due to variations in screens, lighting, and handmade or artistic characteristics of glass and stained glass products.
All products are intended for decorative purposes only unless otherwise stated.
4. Pricing and Availability
All prices are listed in British Pounds (GBP). Prices, promotions, and product availability are subject to change without notice.
We reserve the right to modify or discontinue any product at any time without liability.
5. Orders and Payment
By placing an order, you agree that you are purchasing for personal, non-commercial use unless otherwise approved by us.
All payments are processed securely through PayPal. We do not store or process your full payment details. Orders will not be processed or shipped until payment has been successfully completed and confirmed.
We reserve the right to cancel or limit quantities of any order at our sole discretion, including orders that appear to be placed by resellers or distributors.
6. Order Processing, Shipping, and Delivery
Order processing times, shipping costs, and estimated delivery times are described in our Shipping Policy.
Delivery dates are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
Risk of loss passes to the customer upon delivery to the shipping carrier, except where otherwise required by law.
7. Cancellations and Order Changes
Orders may be canceled or modified only before they enter processing or shipment. Once processing or shipping has begun, orders cannot be canceled or changed.
Please refer to our Shipping Policy for detailed information regarding order processing timelines.
8. Returns, Refunds, and Replacements
Our Return & Refund Policy governs all returns, refunds, and replacements.
Returns are accepted only for items that arrive damaged, defective, or incorrect, and requests must be submitted within 7 days of delivery. Approved returns are eligible for a full refund, and we will provide a prepaid return shipping label at no additional cost to the customer.
Under the UK Consumer Rights Act 2015, customers are entitled to a full refund if items are faulty, damaged, or not as described.
We do not accept returns for change of mind, personal preference, or ordering errors made by the customer.
9. User Content and Feedback
If you submit reviews, comments, photos, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual right to use, reproduce, and display such content for marketing or operational purposes.
You agree that your content will not violate any third-party rights or contain unlawful, abusive, or misleading material.
10. Intellectual Property
All content on this website, including text, images, designs, logos, and graphics, is the property of the website owner or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or exploit any content without prior written permission.
11. Prohibited Uses
You may not use the website or its content
For any unlawful purpose
To infringe upon intellectual property rights
To transmit malware or harmful code
To interfere with the security or operation of the website
To collect personal information of others without consent
Violation of these restrictions may result in termination of your access to the website.
12. Third-Party Services and Links
Our website may include links to third-party websites or services, including PayPal and Shopify. We are not responsible for the content, accuracy, or practices of third-party websites.
Your use of third-party services is governed by their own terms and policies.
13. Disclaimer of Warranties
Our website and products are provided “as is” and “as available,” without warranties of any kind, either express or implied, except where prohibited by law.
We do not guarantee that the website will be uninterrupted, error-free, or secure.
14. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or products.
Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.
15. Indemnification
You agree to indemnify and hold harmless the website owner, affiliates, and service providers from any claims, damages, or expenses arising from your violation of these Terms or misuse of the website.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.
17. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the updated Terms.
18. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
19. Contact Information
If you have any questions about these Terms of Service, please contact us at
Email: support@syaivoglass.com
Support time: 8:00 AM - 5:00 PM, Mon - Fri
Company: GLASS ART LIMITED
Address: 143 Fort Austin Avenue, Plymouth, PL6 5NR, United Kingdom